Leading Agentic Companies Partner with NeuraFlash

407 ETR, the organization behind Ontario's Highway 407, partnered with NeuraFlash and AWS to rebuild its contact center without disrupting a revenue-critical, always-on operation. Moving off an aging on-premises platform and onto Amazon Connect, tightly integrated with Salesforce and NeuraFlash Desktop, brought 250+ agents across Customer Operations, Collections, and Service Desk onto one unified workspace. Natural language self-service, unified voice/chat/email channels, and real-time assistance from Amazon Q in Connect came with it — and the cutover held up, with 99.9% platform reliability from day one. 407 ETR now has a modern, cloud-based foundation built for the automation and GenAI-driven service on its roadmap.

Florida Prepaid is leveraging Agentforce across multiple portals while also investing in Agentforce Voice to modernize service, improve deflection, and support growth. Customers can now easily access knowledge, submit cases, complete required documents, and view payment, investment, and balance information through guided conversational experiences. Agentforce resolves common issues quickly, reducing effort for both customers and agents. With Agentforce Voice, customers can be served on their preferred channel, speeding resolution and providing fast, seamless support.