Experience Cloud
Delivering outcomes that ensure maximum value
A leader in AI for
20+ Years
4.9/5 CSAT Score
100% of Employees are AI Certified
Only Salesforce Partner with a
dedicated UX/UI design team
Why Experience Cloud?
Enhance Customer & Partner Engagement
Increase Operational Effiency
Scalable Digital Operations & Experiences
Customers we LOVE.
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Reddit Builds Best-in-Class Support for their advertising community with helpful, automated service
Reddit needed a more efficient case management process and sought to enhance their digital support experience. They partnered with Salesforce and NeuraFlash to build an Experience Cloud site tailored for their advertisers. This has supported Reddit’s revenue growth goals by providing advertisers with easy access to relevant information—boosting both reach and conversion—while also streamlining operations in the contact center.
Macy's transforms internal operations with Salesforce achieving 30% case deflection
Macy’s HR representatives were consistently overwhelmed with repetitive & tedious inquiries. Employees could not access necessary information fast enough, which resulted in even more issues. Implementing an experience cloud & bot solution has enabled employees to self-serve, stabilizing communication & providing them with an easy way access to the information they need, 24/7.
Iron Mountain
Learn from our experts.
Retail & Consumer Goods
Financial Services
High Tech
FAQs
What is Experience Cloud?
Salesforce Experience Cloud is a Salesforce platform built for organizations to build branded digital experiences, such as portals, websites, and forums, for customers, partners, and employees. These experience cloud sites are integrated seamlessly with Salesforce to provide seamless personalized content and self-service options.
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How is Experience Cloud different from Salesforce Communities?
Experience Cloud is the rebranded name for Salesforce Communities. The functionality remains the same, Experience Cloud has expanded beyond the orginal communities to support a wider range of digital experiences, focusing on personalization, engagement, and automation.
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How does Experience Cloud support customer self-service?
Experience Cloud enables organizations to create portals where customers can access knowledge bases, submit and track support cases, and engage with community forums, thereby reducing service costs and improving customer satisfaction.
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Can Experience Cloud be used for partner collaboration?
Yes! Experience Cloud is a great way to streamline and connect partner or vendor collaboration by providing secure portals where partners can access sales tools, training materials, and support resources, streamlining communication and accelerating deal cycles.
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