Integrate local Salesforce data with external data sources to get 360* view of your Contact Center. Improve the customer experience and customer satisfaction by maximizing agent efficiency and channel optimization. Gather market research from the artificial intelligence sales cloud to measure success.
Leverage Tableau CRM (formerly Einstein Analytics) to track and trend your data to understand the impact of your bot since deployment. Utilize advanced analytics, drill-down dashboards, data mining, and correlations to discover design and flow optimization updates. Define, calculate, and visualize KPIs and success metrics to measure ROI with advanced analytics
Harness the power of Tableau CRM (formerly Einstein Analytics) to visualize and deeply understand Field Service KPIs. Leverage Einstein’s AI technology to find out the who, what, when, and why to make data tell a story. Equip your service technicians with necessary data on-the-run with mobile dashboards.
Utilize Tableau CRM (formerly Einstein Analytics) tools to generate insights from sales data sources, external trends, and metrics to set targets and forecast future actionable sales performance. Change the conversation with Sales Reps by empowering them to take action with tracking and managing their own pipeline, forecasting, data visualization, and sales metrics with predictive analytics. Create a sense of trust with your sales team by referencing one source of truth across your external data.