AI Review July 2025
It’s official! Salesforce is soon to launch Agentforce Voice, and NeuraFlash is proud to be one of the first pilot partners helping bring this product to life.
Voice continues to be the backbone of the contact center, and with Agentforce for Voice, Salesforce is making it even smarter. This new solution pairs Agentforce with telephony to power 24/7 lifelike voice bots that understand, respond, and complete tasks in real time. The result? Faster service, shorter wait times, and more call deflection, without sacrificing quality.
Built natively in Salesforce, Agentforce for Voice lets businesses manage AI on the voice channel like any other digital channel, using the same data, automation, and workflows. With the potential to automate over 50% of voice interactions, this launch marks a major step forward in helping businesses cut costs and improve customer experience.
Event Recap: The Art of the Possible with Agentforce for Voice
Salesforce and NeuraFlash continue to lead the way in AI innovation. This July, NeuraFlash was featured in the launch of Agentforce 3 and Agentforce for Voice, a recognition of our deep partnership and shared commitment to transforming service with AI.
To celebrate the launch, we hosted a special webinar, The Art of the Possible: Agentforce for Voice, highlighting how this new voice technology is already creating value for customers.
“What I really appreciate is how obsessed you are with customer success; that's what matters most. Going deep with customers ensures they see value quickly and get to the outcomes they care about. It also creates a rapid feedback loop that helps evolve the product and capabilities. That’s something we truly value in our partnership with you.”
— Madhav Thattai, SVP & COO, Agentforce Product Management
Catch the full recap here
Art of The Possible: Agentforce for Voice | A Webinar Recap
Industry Spotlight: Public Sector
Public Sector organizations are ready for change, but face unique challenges around scale, compliance, and data protection. With Agentforce, businesses seamlessly introduce AI with trusted data protection. Agencies can now securely introduce AI features like chatbots for predictive case routing, or generative AI agents helping to improve efficiency, without compromising compliance or data protection. Ultimately, Agentforce is a solution that allows Public Sector businesses to scale effectively, growing their impact.
With trusted data protection and built-in compliance, Agentforce is making modernization possible for a sector that needs it most.
See how Salesforce is supporting Public Sector AI goals
Customer Highlight: Modernizing a Public Sector Contact Center
To quickly modernize its contact center, a state-sponsored college savings program partnered with AWS and Salesforce, who brought in NeuraFlash for our deep expertise in both Amazon Connect and Service Cloud Voice.
We delivered an integrated solution on time, unifying CRM and voice, improving call routing, and deploying multiple conversational agents through Agentforce. With managed services and GenAI-powered self-service, this is just the beginning of this transformation, which is already increasing scalability and adoption, positioning the agency for long-term success.
