NeuraFlash at Dreamforce 2025
Dreamforce 2025 has officially wrapped and after spending the week speaking and hearing about Agentforce, Voice and all the ways these advancements work with things like RCA, Field Service and more we are feeling energized and inspired to start bringing Agentforce to life for customers, and driving the outcomes and business impacts we know is possible.
Salesforce made several major partnership announcements, including collaborations with OpenAI and AnthropicAI, further expanding the possibilities of the AI within the Salesforce Ecosystem. As Mark Benioff announced, the era of the Agentic Enterprise has officially begun — and at NeuraFlash, we’re proud to say we’re already there.
This year at Dreamforce, NeuraFlash showed up in a big wa!y. Five customer sessions, an interactive booth where attendees could dial in to experience live AI voice demos, and more. Every moment showcased our commitment to helping organizations unlock the power of AI with Agentforce.
NeuraFlash and Customers Take the Stage at Dreamforce 2025
Together with our customers, we showcased the future of AI-powered service and sales — live on stage with innovative partners like Resonate Labs, Indeed, Vivint, and CDM Smith. From fully autonomous sales to accelerated hiring and next-gen troubleshooting, these sessions spotlighted how Agentforce is transforming business outcomes across industries.
First fully agentic platform with Reading Minds
NeuraFlash’s Dane Peterson and Reading Minds Stu Sjouwerman joined together to unveil the world’s first fully autonomous AI sales platform powered by Agentforce.
This platform represents a major leap forward in AI-driven sales engagement. It has evolved from an idea into a fully functional platform that’s redefining what’s possible with autonomous sales technology.
This session was eye opening and truly showcased what the possibilities of AI in the workforce could look like.
Contact us to learn more about this session and our work with Reading Minds.
Accelerating Hiring and Support with Indeed
Fewer administrative tasks mean more time for Indeed employees to focus on what matters most — helping people get jobs.
As trusted partners, NeuraFlash and Indeed have worked together to replicate key chatbot use cases in Agentforce, including:
- Account confirmation
- Security verification
- Account status inquiries
- Posted job and invoice questions
- General FAQs
On stage, we discussed how focusing on these few use cases has had an immediate impact on Indeed’s business. The result? Streamlined, high-volume interactions and more efficient support experiences. Alongside Indeed’s Kerry Wilson-Skebe, NeuraFlash’s VP of Agentforce, Tom Hebner, shared how these innovations have accelerated hiring by 50% and transformed support.
Powering Smarter Customer Care with Vivint
As a leader in smart home technology, Vivint wanted to enhance its customer care experience by increasing self-service and reducing agent handle times.
Partnering with NeuraFlash, the team identified high-effort, manual processes — like troubleshooting complex technical issues — as a prime opportunity for automation. With Agentforce Service Agent, Vivint now delivers adaptive, conversational support that feels personalized and effortless.
From a GenAI proof of concept in June 2024 to general availability by October, Vivint became first to market with Agentforce. At Dreamforce, Tony Gilvear, Kevin Hansen and Dane Peterson shared how this collaboration continues to redefine Vivint’s service model and create a seamless, intelligent customer experience.
Automating Lead Follow-Up with CDM Smith
CDM Smith saw the value of AI early on, and as a longtime NeuraFlash partner, they turned to us to guide their journey toward more agentic operations. The first step was clear: automate lead follow-up.
Each year, CDM Smith hosts dozens of webinars and events, these events generate thousands of leads across diverse audiences. Previously, marketing teams handled follow-up manually, often without a standardized process for qualification or handoff.
Enter Agentforce SDR Agent.
Now, CDM Smith’s follow-up is automated, timely, and deeply personalized. The SDR Agent crafts tailored outreach for every lead, ensures no step is missed, and engages prospects in real time with relevant content. The results speak for themselves:
- Increased lead quality and consistency
- Reduced manual marketing effort
- Higher conversion and engagement rates
At Dreamforce, Danielle Jackson joined Salesforce and NeuraFlash for a 45-minute Q&A on CDM Smith’s success story — showing just how much value can be unlocked by investing in Agentforce for Sales, not just Service.
Dreamforce may be over, but the Agentforce Voice Is Here
Dreamforce 2025 was a success, and one thing was clear: the Agentic Enterprise is no longer just a vision; it’s here. Agentforce Voice has officially gone GA and we are excited for the future that follows Dreamforce.
NeuraFlash is proud to have been part of the initial pilot program, partnering with forward-thinking companies eager to adopt this groundbreaking technology. As the #1 Voice and Agentforce partner, our deep expertise has positioned us at the forefront of these pilots, giving us the hands-on experience needed to accelerate delivery and consistently execute exceptional voice projects.
With Agentforce Voice, we’re excited to continue creating next-generation, AI-powered systems that redefine how businesses connect, serve, and communicate.
