Burlington, MA, February 11, 2021 - NeuraFlash, a leading AI Salesforce Summit Consulting & ISV Partner, has recently surpassed its 100th Einstein Bot customer. Beginning their chatbot solution journey, even before the launch of the Salesforce Einstein Bot, NeuraFlash has always been focused on innovation and helping customers maximize their AI technology investment.
NeuraFlash has over twenty years of chatbot, Digital Channels, Natural Language Processing (NLP) and machine learning experience, primarily from Nuance Communications who’s technology initially powered Apple Siri. As the first partner to launch a chatbot natively integrated with Salesforce back in 2015, NeuraFlash was able to quickly transition their unique chatbot team and extensive bot expertise to the Salesforce Einstein Bot when it launched. Throughout this incredible partnership with Salesforce, NeuraFlash has collaborated tightly with Salesforce Einstein Bot product management, applying their resources, best practices, tools and IP to help customers get the most out of this revolutionary product.
NeuraFlash has also launched over 10 products to enhance the Einstein Bot- including the UI Enhancer, which allows advanced visual customizations, and the Einstein Supervisor, which allows agents to match intents and provide answers the chatbot doesn’t understand on its own. Among the stand-out NeuraFlash Einstein Bot products are the Case Bot and Sales Bot, where you have the ability to build a bot in minutes with a step-by-step wizard. Check out many more of the exciting products built by NeuraFlash here.
NeuraFlash, in its early years, was the only consulting and ISV partner to be part of the Salesforce AI Incubator program, now known as Salesforce Accelerate. Following the Einstein Bot announcement at Dreamforce 2017, NeuraFlash was selected to implement the majority of the Einstein Bot pilots- including a very successful rollout with Pearson Education. They also implemented the first wave of bot customers after the GA release. Now NeuraFlash has 100+ Einstein Bot customers across different use cases, industries, and languages, including some phenomenal brands such as e.l.f Cosmetics, Pearson Education, PVH Corp., Macy’s, and many other global brands.
“We kicked off a project to make improvements to both the agent and customer experience, less than 10 weeks prior to our peak holiday season. The NeuraFlash team displayed incredible commitment, creativity and flexibility to help us on our journey towards a best-in-class customer experience,” said Keith Rivela, Vice President, Digital Strategy & Operations at PVH Corp. “In a condensed period of time, we were able to make improvements to our agent console, launch of community pages, webforms, and a chatbot experience to help drive contact deflection, improved agent handle times, and improved customer satisfaction. While the output was impressive, I was most appreciative of the joint partnership by all teams. It is clear NeuraFlash prioritizes their associates and customers.”
Enabling NeuraFlash’s outstanding success in the conversational AI space is their unique team of chatbot experts including Bot Project Managers, Bot Solution Architects/Bot Builders, UX Designers, Conversational Designers, Chat and Messaging Solution Architects, and Data Scientists. NeuraFlash is the only Salesforce Partner with a dedicated chatbot team as a significant part of their organization. This exceptionally talented team allows NeuraFlash to implement many transformative chatbot products and consistently exceed customer expectations and KPIs.
Einstein Bots are just one of the driving factors that has contributed to NeuraFlash’s soaring success and growth. Much credit is due to the other products they implement, and the impressive customer experience they provide. NeuraFlash has an exceptional Customer Satisfaction score of 9.96 out of 10 on AppExchange.
"While we are super excited about hitting this incredible milestone in partnering with over 100 brands on the innovative Salesforce Einstein Bot technology, the team and I feel like we are just getting started! Our customers and our incredible partner in Salesforce.com are continuing to push us to innovate faster to achieve even greater results and performance with our AI and Bot solutions powered by Einstein,” said T. Brett Chisholm, NeuraFlash CEO & Co-Founder. “We expect to introduce many new products on the Salesforce AppExchange, attractive Bot packages across verticals, and more compelling insight and optimization offerings in 2021. We will also be creating a Chatbot user group to share best practices across peers and experts in the industry. We are eager for what’s to come in 2021!”
Just three years and 180+ employees later, NeuraFlash has surpassed 100 Einstein Bot customers with over 10+ Einstein Bot product enhancements on AppExchange. It is apparent that NeuraFlash is leading this remarkable AI Salesforce ecosystem today!
NeuraFlash is a leading AI and Salesforce Summit Consulting / ISV Partner obsessed with helping our customers transform their businesses with Salesforce. Our expertise spans across the Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We specialize in building AI powered experiences that transform and optimize the employee and customer journey. We help customers leverage the power of Salesforce Einstein/AI to improve their businesses and get the most out of their Salesforce.com investment.