Einstein Bot: Elevate the customer experience.

Neuraflash’s team of artificial intelligence Chatbot and Salesforce developers help you take advantage of NLP-powered bots that are fully integrated with Salesforce and implemented across digital channels. We partner with brands to help them create an elevated and personalized customer experience.

As the leading Einstein Bot and Chatbot partner for the Salesforce platform, we have over a decade of enterprise chatbot experience, a partnership with the Einstein Bot Product team and several complimentary AppExchange apps. Let us help you leverage this incredible technology across Marketing, Sales and Customer Service.
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Partner with NeuraFlash to ensure your success with a chatbot solution. Consider checking out Field Service Lightning as another option too!

SALESFORCE EINSTEIN BOT

NEURAFLASH CHATBOT

Move to the Digital Age

Move your customer service cloud engagement from expensive voice calls to digital channel chat windows which offer a better customer experience while providing strong operational efficiency and natural language processing.

Drive Self-Service

Automate your simple use cases such as general FAQ's, How-to Questions, order status, product inventory, password reset, returns and exchanges etc.

Drive Agent Efficiency

Significantly reduce your Service Team's average handle time by capturing the intent and the customer profile before routing via Omni-Channel and escalating real-time, pre-filling the case allowing for significant operational efficiency gains.

24/7 Customer Service

Offer 24/7 customer service with the Einstein Chatbot. We can capture customer intent, profile info, and create a case in Salesforce, allowing for the customer service agent team to address the next day with a headstart!

Starter and Vertical Apps

Coming to you soon, NeuraFlash has built a number of starter kits, vertical focused pre-packaged applications, and reports/dashboards to help you get up and running faster. They will be arriving to the AppExchange in the near future.

Neuraflash Intelligent Chatbot

Features Include:

Pro-Active Bot Capabilities and Flexible UI that are great for Sales and Marketing use cases.

Support of all digital channels - Web, Mobile, Mobile Apps, 2-way SMS, Facebook Messenger and Twitter DM.

Offer multiple languages - we can support over 25 languages (based on NLP engine)

Integrations with the other top NLP Engines - Google DialogFlow, Amazon Lex, IBM Watson, Microsoft Azure etc.

Full real-time escalation to Salesforce's Live Agent and LiveMessage

Robust Reports & Dashboards

Migration to Einstein Bot

VIEW IN THE APPEXCHANGE

Questions about Einstein Bot

What are Einstein Bots?

Have you ever gone through the hassle of waiting for a call center agent to pick up on the other end? With Einstein bots, you can send messages, ask questions, and receive basic FAQ’s on digital channels. As part of the service platform, Einstein takes and interprets actions efficiently based on customer input, and smoothly transfers the customer to an available agent when a question can’t be answered.

How to Integrate Einstein Chatbots?

Leverage NeuraFlash’s expert team staffed with UI and Conversational designers, Bot Builders and analytic experts to deploy a bot to your website, integrate with external systems and deliver a best-in-class experience for your customers. We have over a decade of chatbot expertise We create conversational AI solutions for your business guaranteeing success and a return on ROI.

Why are they valuable?

Not only do AI enhanced Salesforce chatbots improve customer experience, but they also offer companies new opportunities to improve engagement and operational efficiency. By reducing the typical cost of customer service, businesses save money in the long run!

NeuraFlash launches suite of Einstein Bot Packages to help brands start their AI journey today.

October 24, 2019

Neuraflash Team

Delivering Next Gen Customer Experiences With Salesforce Einstein Bots

July 16, 2018

Nicole Troelstrup

Neuraflash at Salesforce Trailhead DX 2017: In-Market AI Applications

August 22, 2017

Neuraflash Team