Salesforce Field Service is a comprehensive field service management solution that allows teams and plan their service organizations to drive efficiency gains and decrease revenue leakage. Combined with the power of an intelligent optimization engine and built on the Salesforce platform, Salesforce Field Service allows you to know who to send to your field teams with the right skills, to the right place, at the right time.
Since Salesforce Field Service is built on the core Salesforce platform - it allows your team to take advantage of open APIs to connect with your backend solutions in a multitude of ways, whether that be point to point or through a middleware solution. At NeuraFlash we have a dedicated Salesforce Integration Practice that specializes in connecting your backend or 3rd solutions with the Salesforce platform. We also have expertise in both Mulesoft, Boomi and other middleware options to help guide you on the right approach for your organization.
Start with NeuraFlash! No matter if you’re moving off of a homegrown solution, from legacy ClickSoftware, or ServiceMax, our team has experts who have worked with and helped field organizations migrate off of their existing field service solution. As we begin our project together, our field service experts will hone in on not just how your current system works for you today but also the why behind your current processes. From there, we can understand how to improve both hand in hand to exceed your KPIs for your service organization.
Salesforce Field Service sits on the core Salesforce platform, making it compatible in many ways with probably some of your existing Salesforce solutions (such as Service Cloud and Sales Cloud). This is what creates that 360 degree view of the customer. And while we know Field Service is an integral part of your service organization - we also know it’s not the only aspect we need to understand in order to correctly architect and build scalable Salesforce solutions. As such, we have experts across the platform (think Salesforce Service Cloud and contact centers or Revenue Cloud and order management) to help tie together all of your business processes with your existing or soon to be Salesforce solutions.