What We Do - Salesforce Solutions

Bots & Digital Engagement

Elevate your customer experience by increasing your business' capacity to automate processes for sales, service, commerce, or internal communications!

Delivering outcomes that ensure maximum value

20%

Immediate Cost Reduction

40%

Increase in Case Deflection Rates

26%

Decrease in Customer Wait time

30%

Increase in after hours lead conversions

A leader in AI for
20+ Years

200+ Bot Projects

100% of Employees are AI Certified

Only Salesforce Partner with a dedicated UX/UI design team

Why Digital Engagement?

24/7 Availablity

Chatbots provide instant, personalized support around the clock, improving customer satisfaction, reducing wait times and more

Scalable Customer Support

Scale service and sales support effortlessly to meet demand spikes while maintaining consistent service quality and supporting agents by reducing their manual workload

Cost Effective Solution

Digital Engagement helps businesses handle high volumes of routine inquiries, reducing the need for large support teams and lowering operational costs.

NeuraFlash Product

Bot Essentials

See how NeuraFlash product can advance your bots & digital engagement solutions

Einstein Bot UI Enhancer

Embedded images, videos, carousels, forms, and other visuals within your Einstein Bot

Einstein Bot Insights

Level up by understanding how your bot is performing with pre-built dashboards on key metrics, conversational analysis, & breakdowns by topic & channel.

Customers we LOVE.

Sonos

Sonos increases their digital shift by 22% with a chatbot!

Sonos redefined their go-to-market approach during the pandemic, with the help of NeuraFlash and Salesforce. They empowered remote employees, provided excellent customer service, and boosted direct-to-consumer sales, all while shifting their consumers to more affordable digital channels and improving CSAT scores!

Reebok

A partnership built on customer success drives 40% deflection

Reebok's partnership with NeuraFlash, enabled innovative solutions and redefined customer service standards through seamless collaboration. The introduction of automation, including Chatbot and IVR, boosted satisfaction by deflecting 40% of queries, saving costs.

Our customer service is our secret weapon.

Patrick Spence
SONOS

Learn from our experts.

See how bots & digital engagement can change your business

Hibbett is Scoring Big with Salesforce AI

NeuraFlash Team

Enhancing the Agent Experience: A MIAW Migration

Kayleigh May

Salesforce Bots & Digital Engagement for Manufacturing

Manufacturing

Automate workflows, reduce workloads, and streamline service with data-driven tools.

Salesforce Bots & Digital Engagement for Financial Services

Financial Services

Personalized support, automated bookings, and smart product recommendations—boosting deflection, conversions, and sales.

Salesforce Bots & Digital Engagement for High Tech

High Tech

Streamlines customer interactions with personalized support while reducing manual work, lowering wait times, and speeding up case resolution to drive efficiency.

Explore All Industries

FAQs

Your most asked questions - answered.

What is a bot?

A chatbot is an artificial intelligence (AI) computer program that can sit on portals, websites & mobile applications. Chatbots are built to interact with your customers, or even employees, to help resolve questions, direct users, drive email capture & more!

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Can Bots be used for more than service?

Yes! Bots exist internally to help your employees find or can help boost sales by providing product recommendations, and more! Bots are even able to incorporate generative AI.

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Why do I need an implementation partner for my bot? Isn’t it easy to do myself?

The bot is a valuable tool for any business. While they are easy to use, specialized skills are key to creating a great experience. NeuraFlash's UX/UI and conversational designers have the expertise to make your bot as effective as possible. We ensure your bot stays up-to-date with the latest advances in generative AI, so it never falls behind.

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Contact Us Today!

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