Leverage NeuraFlash’s extensive expertise in deploying conversational chatbot solutions for Sales & Service
Salesforce Live Agent Implementation
Revolutionize customer service
Intelligent Web Chat with
Salesforce Live Agent®
Our Intelligent Web Chat solution combines the power of NeuraFlash’s “Sales Chat Targeting Engine” with Salesforce’s Live Agent capabilities.Customers now receive the full benefit from Salesforce web chat to be both a sales-focused channel, as well as a customer service channel.
Increase in Chat Engagement with
Proactive “Targeting Engine”
Increase the rate of proactive chat invitation acceptance by utilizing different parameters for pop-up offers, including:
• Customer actions by web/mobile visitors, such as clicked pages, pictures/videos, time on section of page, and previous actions
• Geo Location
• Customer Profile (if you have data)
Prioritization of website visitor leads
Determine with which website visitor you should communicate to maximize case deflection and revenue opportunity. Engage the most promising leads first, then route to best agents
Improved Queuing and Chat Staffing
Make sure your customers get an improved experience while maximizing your contact team’s productivity by optimizing queuing and routing. Effectively manage your sales and service live chat representatives with skills-based routing.
Thanks to NeuraFlash’s Live Agent Implementation offering, you can now track and analyze what chat invitations are accepted or rejected to submit more intelligent future invitations.
Intelligent Chat Engine
The Intelligent Chat Engine receive useful data from website actions and also access data in Salesforce. Based on that data, the decision who and when to engage is made, according to parameters your business determines. The components are deployed in Salesforce Heroku (or other hosting platform) and in your Salesforce Org.
Other Innovative Technology add-ons in deploying Salesforce Web Chat:
• Conversational ChatBot: Interact first with customers with A.I.-based “Conversational Robot”– qualify, collect data, and route to appropriate sales rep
• Promote “Next Best Offer and Action” in Salesforce Console powered by Einstein® (A.I.)
• Implement Human+AI™ to power “Recommended Answer” using DigitalGenius