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Einstein Chatbots

Elevate your customer experience with Salesforce Bots for sales, service, commerce, or internal communications!

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Revolutionize customer experience with an Einstein Bot

Chatbots are a great way to engage with customers and provide automation opportunities to make experiences seamless, more robust, and extra personalized.

Personally engage with customers in real-time

24/7 Support

There is power in being able to provide 24/7 customer support, from anywhere, on any channel, at the right time.

Personalized messaging

Tailor your customers' conversations to give them the individualized experience they expect.

Reduced wait time

Your customers can say goodbye to being on hold thanks to the self-service an Einstein Bot provides.

Self-service

Your bot can answer more than just common questions! This AI genius is able to pull on data reserves to provide users with instant answers to their questions!

Reduce AHT

No need to ever search multiple platforms again to answer your customer's question. Agents can leverage a single channel to find what they need quickly to reduce handle time.

Shift from phone channels

Shift your customers to digital channels, enabling agents to handle more customers at a time and utilize less expensive channels of communication.

Close cases faster

Respond to chats on a single channel, and give agents the ability to see full transcripts of past conversations, reduce toggling and eliminate the need to search multiple platforms for answers while communicating with a customer.

Collect relevant data

Collect the data that is relevant to your business and view it in an easy-to-read dashboard that empowers your decisions.

Use data wisely

Use data to provide consistent user experiences on your customers' preferred channels. Establish an on-brand experience for your customers', increasing their overall satisfaction.

Follow your user’s journey

Have the ability to see what your users do before and after they connect with your bot! By having visibility into what they click, how often they do so, and when they do it, you can effectively plan and map out the bot’s content.

Increase agent performance

Strong data can give you insight into how your agents are performing on the channels customers escalate through.

Increase deflection

Empower your customers to find the answers to their questions on their own or give them those answers using AI. Free up agent time, allowing the focus to be on more complex use-cases.

Route to the right agent the first time

Bot workflows allow collection of all the right data needed so that the customer can be routed to the right agent at the right time.

Reduce handle time

No need to ever search multiple platforms again to find the answer for customers! Agents can leverage a single channel to find what they need and reduce handle time.

Personally engage with customers in real-time

Improve your customer experience

24/7 Support

There is power in being able to provide 24/7 customer support, from anywhere, on any channel, at the right time.

Personalized messaging

Tailor your customers' conversations to give them the individualized experience they expect.

Reduced wait time

Your customers can say goodbye to being on hold thanks to the self-service an Einstein Bot provides.

Self-service

Your bot can answer more than just common questions! This AI genius is able to pull on data reserves to provide users with instant answers to their questions!

Reduce your costs

Reduce AHT

No need to ever search multiple platforms again to answer your customer's question. Agents can leverage a single channel to find what they need quickly to reduce handle time.

Shift from phone channels

Shift your customers to digital channels, enabling agents to handle more customers at a time and utilize less expensive channels of communication.

Close cases faster

Respond to chats on a single channel, and give agents the ability to see full transcripts of past conversations, reduce toggling and eliminate the need to search multiple platforms for answers while communicating with a customer.

Data-driven decisions

Collect relevant data

Collect the data that is relevant to your business and view it in an easy-to-read dashboard that empowers your decisions.

Use data wisely

Use data to provide consistent user experiences on your customers' preferred channels. Establish an on-brand experience for your customers', increasing their overall satisfaction.

Follow your user’s journey

Have the ability to see what your users do before and after they connect with your bot! By having visibility into what they click, how often they do so, and when they do it, you can effectively plan and map out the bot’s content.

Increase agent performance

Strong data can give you insight into how your agents are performing on the channels customers escalate through.

Maximize agent efficiency

Increase deflection

Empower your customers to find the answers to their questions on their own or give them those answers using AI. Free up agent time, allowing the focus to be on more complex use-cases.

Route to the right agent the first time

Bot workflows allow collection of all the right data needed so that the customer can be routed to the right agent at the right time.

Reduce handle time

No need to ever search multiple platforms again to find the answer for customers! Agents can leverage a single channel to find what they need and reduce handle time.

Outcomes we’ve seen

20-50%

Decrease in Escalation Rate

10-30%

Increase in Case Deflection

70-90%

Engagement Rate

See Where We’ve Seen These Outcomes

Custom solutions to fit the voyage you’re on today

No matter where you’re at in your journey today, we can help you select, implement and customize the service center solution that you need.

On a mission to provide better customer experiences?

NeuraFlash has helped over 150+ companies increase their CSAT score by building effective bots that focus on the end user and make experiences exceptional.

I’m Ready to Get Started I Have More Questions

Do you need a solution for your overwhelmed contact center?

An AI Chatbot can fix that for you! We have years of experience helping contact centers transform to a more self-service business style, giving your agents a workload they can handle.

I’m Ready to Get Started I Have More Questions

Already have a bot, but aren’t seeing results you had hoped for?

If bots are not implemented correctly, or well-maintained, you may not be seeing the performance you expected. At NeuraFlash, we are experts in building, implementing, and maintaining bots, helping you to reach your desired outcomes.

I’m Ready to Get Started I Have More Questions

Let us build a business case for your business.

So you can be one step closer to your digital transformation.

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NeuraFlash & your Einstein Bot implementation

Our unique NeuraFlash Bot Packages take your Einstein Bot to the next level. Not only do we have specialized UX, UI & Conversational Designers but we are experienced in all types of Bots, and our product suite allows you to provide the best experience possible.

Einstein Bot supervisor

Einstein Bot supervisor

See past & future trends

Unlock Einstein Bot AI

Enable full einstein bot optimization

Unlock automatic “learn-as-you-go” technology

AI-powered learning improves the bot with every interaction

Einstein Bot Insights Package

Einstein Bot Insights Package

Host real-time conversations over chat

View highest intent volume

Determine & improve your most successful flows

Built-in reports & dashboards

NeuraFlash UI Enhancer

NeuraFlash UI/UX Enhancer

Embed your videos, gifs & more right into the chat window

Provide a unique & meaningful experience

Embed Videos

Display your content in carousels

Communicate visually

NeuraFlash & your Einstein Bot implementation

Our unique NeuraFlash Bot Packages take your Einstein Bot to the next level. Not only do we have specialized UX, UI & Conversational Designers but we are experienced in all types of Bots, and our product suite allows you to provide the best experience possible.

Einstein Bot Supervisor

See past & future trends

Unlock Einstein Bot AI

Enable full einstein bot optimization

Unlock automatic “learn-as-you-go” technology

AI-powered learning improves the bot with every interaction

Einstein Bot Insights Package

Host real-time conversations over chat

View highest intent volume

Determine & improve your most successful flows

Built-in reports & dashboards

NeuraFlash UI/UX Enhancer

Embed your videos, gifs & more right into the chat window

Provide a unique & meaningful experience

Embed Videos

Display your content in carousels

Communicate visually

Types of Bots

Adding a Bot to your website, portal, or app provides many benefits! We can help you select the type of Bot that is most inline with your business goals.

Commerce Bots

Commerce Bots

Help guide your customer through your purchase and support process.

Sales Bots

Sales Bots

Improve lead generation, follow ups, conversion rates, sales funnel, and more!

HR Bots

HR Bots

Automate simple internal tasks such as interview scheduling, employee referrals, PTO and more.

Service Bots

Service Bots

Handle everything from FAQs to troubleshooting, by automating simple tasks and service requests!

Customer Stories

Sonos implements a customer service bot to transform customer service & commerce experiences

Sonos was looking to deflect cases, enable better self-service for customers and reduce agent average handle time for chats. The Sonos chatbot reduces AHT, increases chat case deflection, shifts customers to digital channels, and improves CSAT score.

learn more >

A large American photography company successfully surges in chat requests with an Einstein bot

A large photography product company receives a high number of live chat requests around the holiday season. NeuraFlash implemented a highly successful bot and continued the partnership by eliminating their pre-chat form, increasing customer self-service & implementing the bot on the mobile app.

NeuraFlash works with a popular, multi-brand retailer to fix, enhance & grow their three Bots

Unhappy with their existing chatbot, our customer considered removing it before NeuraFlash stepped in. With the help of our experts, they were able to recognize the true potential of a best-in-class bot, and we successfully surpassed their deflection and answer rate goals.

Services to propel you forward

Don't know where to start?
We help you to build strategic roadmap for your organization.

Advisory Services

Change can be hard, but preparing your organization doesn't have to be! Our experts are ready to help.

Change Management

Want your solution to have a long lasting impact? Let us help you take your journey onward.

Managed Services

Ready to get started on your bot solution?

Reach Out Today!

Einstein Chatbot