Resources - Video

Recent Activities Feature | NeuraFlash desktop for Amazon Connect

About this Video:

Dive into the latest features of our Amazon Connect desktop product! In this video, we're thrilled to introduce the Recent Activities feature, enhancing workspace capabilities.

Say goodbye to disjointed call management and hello to improved productivity and customer interactions. With Recent Activities, agents get a snapshot of their contact activity from the past two weeks, empowering them to take notes during calls and after-call work time. Agents can quickly locate previous calls through note searches, view missed calls, access outbound call history, and even search based on sentiment to enhance call quality

April 24, 2024
What is Salesforce Data Cloud?
Context Service in Revenue Lifecycle Management (RLM)
RLM Thought Leadership: Pricing Management
Enjoying our videos?
There is more where these came from.
Reach Out Today!
No items found.
Amazon Connect
Text Link