Fandango and Vudu Team Up with NeuraFlash to Make Customer Experiences the Main Attraction
NeuraFlash, a leading AI and Consulting/ISV Partner of Salesforce and AWS, is working with leading movie ticketing service, Fandango and Vudu on-demand streaming service, to introduce cutting-edge solutions that deliver enhanced personalized customer service. As part of this collaboration, NeuraFlash has deployed Salesforce Service Cloud Voice, powered by Amazon Connect, along with two Experience Cloud communities and two Chat implementations in just under one month.
A Tech-Forward Customer Service Vision
Our customer realized the need to embrace new technology to keep pace with ever-changing customer expectations. If delivering 100 billion hours of content to 700 million people every year wasn’t enough, these iconic brands remain committed to providing swift and personalized service to their customers. To achieve this goal, they turned to Salesforce and AWS for support, and recognized the need for a trusted partner to guide them on this transformative journey.
Rolling Out the Red Carpet in Under One Month
With our extensive knowledge in both the Salesforce and AWS platforms, NeuraFlash was called to lay the foundation. Due to the hundreds of inquiries Fandango and Vudu receive daily about service options or payment plans, they needed a partner who could keep up with the high-speed demands of the entertainment industry.
By implementing the multifaceted contact center for both brands in just three weeks, NeuraFlash enabled them to vastly improve cross-channel communication and leverage all customer data on a unified platform. This not only benefits their team but also helps to provide the red-carpet service that they strive for.
“The NeuraFlash team is “all in” when it comes to our success. I could not be happier with our experience and cannot tell you how much I appreciate their efforts and teamwork.” -Kirk Burnett, Vice President, Customer Care
The Show Must Go On
Sitting at the center of media and technology, Fandango and Vudu’s contact center transformations are just the beginning of their efforts to stay at the forefront of change. Their goal is to provide consumers worldwide with an enhanced way to engage with their brands, and this drive toward innovation will continue as they implement Einstein Bots for automation.
NeuraFlash is a leading AI and Consulting/ ISV Partner of Salesforce and AWS. Their mission is to help businesses reimagine how they deliver personalized service and sales experiences that scale, empower teams, and uncover revenue. Working across industries, NeuraFlash enables intelligent business automation that drives real-time ROI.