[Press Release] NeuraFlash Solidifies Partnership With ServiceMax to bring Asset 360 for Salesforce to Asset-Centric Field Service Organizations

March 23, 2021
NeuraFlash Team

NeuraFlash, a leading Salesforce Summit Consulting & ISV Partner, is pleased to announce they have recently solidified their partnership with ServiceMax, a global leader in field service management, to combine their expertise in the Salesforce Field Service space with the capabilities of the newly announced ServiceMax Asset 360 for Salesforce solution


With the capabilities Asset 360 now provides, NeuraFlash can further showcase their deep expertise in asset-centric field service organizations. Through this solution, NeuraFlash can help customers accelerate time to value, reduce warranty and contract leakage, improve and automate renewal and service contract rates, as well as provide better visibility into the lifecycle of assets from sale through warranty period. 


“We are excited to combine our deep field service management knowledge and capabilities with the new and exciting announcement of Asset 360,” said Jason Kitchen, Senior Vice President of Salesforce Solution Architecture at NeuraFlash. “This new partnership brings NeuraFlash’s outcome-focused delivery model to our existing customers. With the capabilities of Asset 360, we will be able to further maximize asset performance, while also enhancing visibility and increasing time to value. Our team has been working with Salesforce Field Service since its inception and we are incredibly excited about Asset 360, which will allow us to deliver on many requests that our customers, and asset-centric enterprises are asking for to stay competitive in their industries.”

Asset 360 for Salesforce allows customers the capabilities to leverage a 360 degree view of both customers and assets. NeuraFlash will bring these capabilities to customers across key industries such as manufacturing, construction management, medical device, and retail. In addition, NeuraFlash will partner with customers to understand their unique business requirements and build best-in-class automation, process flows, and customer experience that will drive service revenue, improve customer satisfaction and improve asset uptime. 


"We are thrilled to add NeuraFlash, a top performing Salesforce Consulting Partner, to our Partner Xcellence Program,” said Toby Donald, VP of Professional Services & Global Alliances. “Their domain expertise in industries such as Manufacturing, Retail, and Medical Device along with their technical capabilities and commitment to customer satisfaction expands our opportunities for more customers to realize business value from Asset 360 for Salesforce.”

As an outcome-based partner, NeuraFlash is excited to be able to provide even further measurement capabilities specific for asset and warranty management to customers with Asset 360 and the Salesforce platform. This data-driven foundation will help companies  view, measure, and ultimately continue to transform their asset-centric organizations. 


About NeuraFlash

NeuraFlash is a leading AI and Consulting / ISV Summit Partner of Salesforce obsessed with helping our customers transform their businesses with Salesforce. Our expertise spans across the Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We specialize in building AI powered experiences that transform and optimize the employee and customer journey. We help customers leverage the power of Salesforce Einstein/AI to improve their businesses and get the most out of their Salesforce.com investment. 


About ServiceMax

ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses. For more information, visit www.servicemax.com.



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