What can Salesforce Field Service & NeuraFlash do for your Service Organization?

May 12, 2020
NeuraFlash Team

Are you looking for a partner you can trust and depend on for help, especially during these trying times? As a trusted AI and Salesforce Field Service solutions partner, our team at NeuraFlash is obsessed with delivering measurable outcomes and exceeding expectations for our customers! We have over 80 five-star reviews that speak for themselves. We truly understand how to leverage the power of next-generation AI for your particular enterprise.

What is Salesforce Field Service?

If you’re not familiar with the product, Salesforce Field Service is an all encompassing Field Service Management solution allowing for companies to optimize their field service technicians schedules via an intuitive dispatcher console and encompassing mobile solution. The solution helps solve scheduling use cases across a number of industries, and our team is especially knowledgeable and has experience in helping organizations in verticals such as; manufacturing, professional services, medical devices and diagnostics, retail, construction, energy, & oil and gas.

Success story of our client, Spirit Energy Services

NeuraFlash’s expertise and the Salesforce platform are a winning combination for success, and we were thrilled and honored to have our client Spirit Energy Services speak with us about their success during our webinar a couple weeks back. Spirit Energy Services is a full service environmental recycling company based in Nitro, West Virginia that provides recycling services to customers throughout the Mid-Atlantic and Southeast United States. Spirit Services specializes in the treatment of non-hazardous waste materials generated by various industries and municipalities. Included are the collection, treatment and sale of used oil, solids, and related services.

Prior to every project at NeuraFlash, we help define success criteria for an organization. To set the stage, Spirit’s Success Criteria entailed aspects of increasing the number of scheduled jobs per day, optimizing capacity utilization with respect to labor and truck capacity, increasing customer satisfaction & removing redundant manual paperwork.

From these KPIs, we worked with Spirit Energy Services to focus on the following key goals for their project:

  • Gain Visibility at every stage of the process 
  • Reduce redundant paperwork 
  • Combine multiple disjointed back office systems into 1 seamless solution
  • Increase number of jobs per day while optimizing capacity utilization 
  • Build customer intimacy and increase customer satisfaction
  • Create lean processes and utilize technology for scalability 

By setting these goals upfront, we were able to track the major benefits from our  implementation of FSL:

  • Creating greater efficiencies and being able to double their per load volume 
  • Simplified Follow-Up on Outstanding Manifest for billing
  • Dispatching Processing Time Decreased from 1 day to less than an hour
  • Simplified Daily and monthly Facility Inspections 
  • Zero missed appointments in 6 months

The implementation of Salesforce Field Service has also been especially helpful to decrease face-to-face interactions and sharing of paperwork during this time of social distancing due to COVID-19. Spirit Energy Services field technicians are able to leverage digital signatures on mobile devices and have shed themselves of sharing paperwork amongst teams and customers.

We were so thrilled to work with Spirit Energy Services on this implementation and would love the opportunity to connect on your field service management needs!  

Check out the full webinar on Salesforce Field Service here.

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