What Sets Us Apart?

You only get one shot at making a good impression with your customers and partnering with a thought leader like NeuraFlash guarantees your success and ROI.

Flash Facts: Decade of chatbot expertise, Deep IP & Tools for Salesforce Bots, Robust suite of reports and dashboards (not yet available from Salesforce), optimization programs, paired with a dedicated Bot team staffed with Conversational and UI designers and Bot Builders.

OUR EXPERIENCE

OUR APPROACH

CHATBOT EXPERTISE

We have an unmatched AI & Chatbot expertise backed by over a decade of enterprise Chatbot/Virtual Assistant experience. Our team hails from Nuance, the original leader of IVR’s and chatbots. Since our founding we have we’ve deployed 100’s of enterprise bots, including the most advanced implementation of the Einstein Bot, Pearson Education.

TOOLS & IP

We know what works. Using our IP and tools we can help you get to market faster with a best in class experience. Our Case Classifier tool, scrapes through your data allowing us to identify your high value use cases that will impact your ROI.

REPORTING & OPTIMIZATION

Bots don’t stop after go live. Optimization is key to updating and uncovering new business insights for your organization. We’ve developed robust reports, both out of the box and custom, to measure and track the success of your bot. This is crucial as the Einstein Bot comes with minimal out-of-the-box reports.

AN EXPERT TEAM

We are one of the only partners to have a dedicated Bot team staffed with Conversational & UX designers and Artificial Intelligence and linguistic experts. Working together, they’ve amassed a deep understanding of best practices, customer experience, tools and workarounds for every customer and challenge.

Our Four-Pillar Approach

After many cups of coffee and scribbled thoughts on scraps of papers, our team worked to develop a four-pillar approach that produces consistent best-in-class chatbots solutions

Data-Driven End to End User Experience
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We help you identify the high volume, high-value use cases for the bot and using our deep industry expertise we will implement industry best practices.

Intelligent Conversational Design
We have in-house Linguistic experts, who can assist in fostering best in class customer experience and best practices for after-hours responses.

Tools & Workarounds for every challenge
With over a decade of bot experience, our team has developed & designed workarounds, sales capabilities, case creation, personalized conversation & more!

Chatbot Analytics & Optimization
Whether or not you are considering the NeuraFlash Chatbot or the Einstein Bot, an important part of any chatbot. We’ve developed customizable and robust reports to measure success and fuel ongoing optimization of your chatbot.