What We Do - Amazon Solutions

Amazon Connect

Amazon Connect is a scalable, flexible, AI-powered cloud contact center. With NeuraFlash, customers get more than the platform, they gain an expert partner to design, implement, and optimize a tailored solution that boosts customer satisfaction, agent efficiency, and ROI.

AWS was recognized as a Leader in 2024 Gartner Magic Quadrant for Contact Center as a Service with Amazon Connect Learn more >

Delivering outcomes that ensure maximum value

80%

Increase in Deflection Rate

20%

Decrease in average hold time

30%

Decrease in average handle time

A leader in AI for
20+ Years

250+ Amazon Connect Implementations

100% of Employees are AI Certified

Why Amazon Connect?

A scalable platform

Amazon Connect is cloud-native and it scales automatically with call volume, making it ideal for seasonal peaks or rapid business growth.

Amazon Connect and AI

Native integrations with AWS AI/ML services helps to deliver faster, more accurate, and more human-like customer experiences.

Rapid Innovation

Amazon integrates seamlessly across many platforms and allows for quick - rapid changes.

Customers
we LOVE.

Saks Fifth Avenue

NeuraFlash, AWS & Salesforce partner to implement Service Cloud Voice with Amazon Connect.

With 400+ agents experiencing frustration with the use of multiple windows, combined with latency issues in their current telephony system, Saks sought to make a change in their contact center technology. NeuraFlash partnered with Saks Fifth Avenue to optimize their contact center and lay the foundation for long term change.

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Arbonne

Arbonne experiences 25% increase in cost savings with Amazon Connect.

Arbonne, a global leader in the beauty and wellness industry, engaged AWS Partner NeuraFlash to implement a unified service for voice, chat, tasks, and more using Amazon Connect. This solution cut contact center technology costs by 25 percent thanks to reduced licensing fees and consumption-based pricing. Agents can more efficiently navigate the contact center and leverage generative AI (artificial intelligence) capabilities, reducing complexity and allowing them to deliver exceptional customer experiences.

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GenAI and Amazon Connect

This webinar series explores the future of customer experiences thanks to the combined power of AI and AWS - learn from across industries!

GenAI, Amazon Connect, and the Future of CX in Retail

Learn from experts as they provide insight for retailers navigating rapid change and rising customer expectations.

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Modernizing Public Sector CX: An On-Demand Webinar Series by NeuraFlash

Explore the future of public sector service - powered by AWS and GenAI.

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Amazon Connect
Demo Corner

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Learn from our experts.

See how Amazon Connect can change your business and see what can change

How Service Cloud Voice and Amazon Connect Are Changing Global Contact Centers

NeuraFlash Team

From Wait Times to AI Agents: Why Public Sector Contact Centers Are Ripe for Reinvention

Jordan Hohlfelder

FAQs

Your most asked questions - answered.

How do I engage with NeuraFlash on Amazon Connect?

Reach out to one of our account management team members today or direct support! If you have a more general question, feel free to drop us a note by clicking "Contact Us" at the top right of this page.

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How does NeuraFlash partner with AWS and Salesforce?

As leaders in the contact center space for 20+ years, NeuraFlash relationships run deep across our partnerships. By leveraging these relationships to bring the IT side of customer teams with AWS and the business side with Salesforce, NeuraFlash acts as the bridge that brings the best of the best together.

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How does NeuraFlash integrate generative AI with Amazon Connect?

With AWS generative AI technology such as Amazon Lex and Amazon Bedrock leading the way, many customers struggle to validate the value of these tools in their own business. Spending valuable time and money on technology with little indication of the impact it may have on the bottom line is a risk some customers may not be willing to take. NeuraFlash takes the guessing out of investing in genAI by working with you to identify areas of your current technology that could be optimized using the best genAI has to offer.

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