Today, phone is a high traffic channel. Your customer support agents deal with high call volumes and find themselves answering the same questions over and over again.
By implementing Salesforce Service Cloud Voice into your Omni-Channel, you will be able to
At NeuraFlash we understand the voice, the AI and Salesforce aspects of the contact center. We can help alleviate the stress that you currently are facing! As a leading AI and chatbot partner of Salesforce, we are one of the only partners in the Salesforce ecosystem with deep expertise with voice solutions. In fact, many of our team members (including our founders!) come from backgrounds with IVR and telephony providers.
Based on our knowledge and experience with the latest service cloud innovations, we know the importance of having your voice solution tightly integrated into your CRM.
This out of the box solution is going to enable: