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Salesforce Service Cloud Voice & Amazon Connect for the Automotive Industry | A Demo by NeuraFlash

About this Video:

Automotive companies face challenges in managing vendors, siloed information, and date-related details. Service Cloud Voice (SCV) powered by Amazon Connect addresses these challenges by streamlining customer support through self-service options, real-time data access, and automated call routing. In our demo, you will see how SCV efficiently handles a customer inquiry by seamlessly accessing relevant information, creating a case, and providing transcription and sentiment analysis features to enhance the customer-agent interaction and improve overall satisfaction.

June 1, 2023
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Amazon Connect
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