Automotive companies face challenges in managing vendors, siloed information, and date-related details. Service Cloud Voice (SCV) powered by Amazon Connect addresses these challenges by streamlining customer support through self-service options, real-time data access, and automated call routing. In our demo, you will see how SCV efficiently handles a customer inquiry by seamlessly accessing relevant information, creating a case, and providing transcription and sentiment analysis features to enhance the customer-agent interaction and improve overall satisfaction.
