What is Amazon Connect?
Amazon Connect is an omnichannel cloud contact center that provides superior customer service at a lower cost. Deliver personal, dynamic, and natural experiences to your customers, all on the same platform as Amazon.com.
What are the benefits?
☑️ Cost effective: It is significantly less expensive and you are only charged for the services you use. There aren't any long-term obligations, no monthly minimums, and no upfront licensing costs.
☑️ Scaleable: If you want to grow your business and recruit more agents, Amazon Connect allows you to scale your contact center. It can be accessed from any corner of the world.
☑️ Easy to use: In just a few clicks, you can establish an omnichannel contact center on AWS and agents can begin interacting with clients through calls or messages.