Artificial intelligence and chatbots are changing the face of customer service as we know it today. However, for the majority of businesses, it’s not clear how these tools will improve the customer experience while providing strong operational benefit. Will customers enjoy conversing with a bot that is viewed as impersonal? What if the bot is unable to answer a question – will it be trusted to resolve issues quickly? And, is the cost to implement worth the promised ROI?
The good news is the newly released Salesforce Einstein Bot can greatly improve the customer experience by offering Natural Language as well as the seamless ability to escalate to a human in Service Cloud at any time. And Salesforce has done the legwork to provide best practices and the right partnerships to help get over the initial steps of delivering a best in-class enterprise chatbot.
If you still require convincing, take a look at the benefits:
The power of AI and chatbots will be technology that your customers will like and appreciate. Common questions will be answered directly and complex issues will be managed by your agents in a productive, automated fashion. Gone are the days of sitting on the phone waiting to handle a return or leave feedback – change is here! And it’s coming from a chatbot that is happy to “talk” 24/7.
Want to learn more about the Salesforce Einstein Bot?Below are starter resources and guides to help you in your bot journey:
Want to see an AI powered conversational chatbot in action?We invite you to visit our website or contact us directly to schedule a customized demo for you.