Supercharge your Grocery Chain with Slack and Salesforce

Grocery store chains have to be on their A-game 7 days a week, 365 days a year. Between keeping your shelves stocked with popular goodies, taking inventory, restocking shelves, managing employees, dealing with finances, and offering curbside or online orders, running a grocery store is hard work. Luckily, we have a solution that can supercharge your internal operations and drive better customer experiences.  

By pairing Slack and Salesforce Service Cloud, your business can save hundreds of hours by:

1. Enabling employees to create a case from Slack mobile to get items restocked
   ‍When you walk down the aisles of the store you work at, and notice stock is running low, you can easily create a case for any items to be restocked thanks to Slack’s mobile-friendly interface. Say goodbye to the days of relying on a pen, paper, and a clipboard! Now, save time by creating cases in real-time rather than waiting until you are at a desktop. Overall, this is a huge time saver!
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2. Providing employees with a way to request approval from a manager for refunds
   Every decision-maker knows they can’t be everywhere at once. Slack makes it easier than ever for managers to approve refunds for your team without actually having to be there in person. When a customer comes in to return a product, your staff can reach out, send a picture of the state of the product and request a return in writing so that you have a record of it. ‍
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3. Notifying store managers of customer feedback
   Feedback is crucial to running a great business. And we don’t just mean hearing how great your team is. Oftentimes it’s hard to know some of the little details that mean so much to your customers. With Slack, waiting for feedback is a thing of the past. Whether it is alerting corporate that a certain limited-time product (such as a favorite seasonal treat) is being highly requested out of season, or telling upper management about customer complaints, you can address the feedback as soon as it is given to run your store more efficiently!

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Did you know?

If your organization currently uses Salesforce Workforce Engagement, you can automatically notify your team of their schedule, or any shift changes, for the week! 

Imagine this: The weekend is ending soon and you are waiting to see what your schedule for Monday is going to look like. You’ve been waiting for hours, and when you finally reach out to your manager, they tell you that they are waiting on some last-minute changes before they release the shifts. The evening passes and your manager never texts back. The clock strikes 7:00 AM, you are still unsure what your schedule is for the week, but then you get a last-minute text saying that you are needed at 8:00 AM. 

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Sound familiar? 

Avoid situations like that by using Slack and Workforce Engagement! Set up automatic notifications so your team has direct insight into the weekly schedule and any last-minute changes due to unforeseen circumstances. Not only will your team be grateful for the immediate communication that they can rely on, but they will be in a better position to best support customers. 

Here at NeuraFlash, we are well versed in the challenges the grocery industry faces, and understand where we can provide value for you and your team. To learn more about some of our previous projects, or to ask questions about what we can bring to the table, schedule a few minutes with a member of our team.

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Click here to schedule a free consultation!

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