In today’s environment, to provide outstanding customer experiences, it is essential for companies to staff the right agents, with the right skills, at the right time… & that’s where Service Cloud Workforce Engagement comes in!
As the go-to Workforce Engagement partner, we are thrilled to announce the launch of this new product! Hussein Emam, Director of Salesforce Workforce Engagement & Contact Centers here at NeuraFlash, will be engaging & building relationships with Salesforce Product Managers & key alliances associated with the Workforce Engagement platform to build a team that delivers great results for customers.
“Hussein’s industry experience & commitment to his work will be invaluable as we develop this new emerging practice focused on Salesforce Workforce Engagement!” -Brett Chisholm, CEO, NeuraFlash
Workforce Engagement allows service departments to improve workforce performance, maintain agility, & match customer demands with dynamic intelligent forecasting & multi-channel, multi-skill capacity planning. It also empowers team staffing optimization with powerful executive dashboards, agent empowerment with personalized real-time onboarding & coaching as well as learning within the flow of work - all on one single, agile platform that can be fully integrated from any source!
Workforce Engagement will round out the Service Cloud components, which also includes customer service CRM, customer communications channels & field service.
Workforce Engagement enables companies to predict, plan, schedule, & staff their service centers with day to day dynamic forecasting accuracy through the following features:
Intelligently Forecast Demand
Plan & Act Quickly for Any Scenario
Empower Agents with Personalized Training
Deliver a Modern, Unified Experience
As a trusted AI & Platinum Consulting of Salesforce, our team here at NeuraFlash is obsessed with delivering measurable outcomes & exceeding expectations for our customers! If you plan to use Workforce Engagement to solve contact center inefficiencies, empower service leaders, & coach agents to deliver trusted customer service experiences, contact us today!