The recent acquisition of Slack by Salesforce is trailblazing the way businesses work. Combining Slack with the Salesforce Customer 360 has been transformative for customers across all industries. This combination will provide organizations with a single platform for connecting internal teams, customers, and partners - both with each other and their everyday apps!
“Now it’s easier than ever to connect customers, employees, and partners with the conversations, apps, and data that power digital workflows for an all-new way to work” -Salesforce
Why did NeuraFlash adopt Slack to transform our Collaboration and Customer Experience?
With the powerful duo of Slack and Salesforce, NeuraFlash gets the best of both worlds. With extended collaboration opportunities, for both internal and external communication needs, we now have a streamlined way to communicate with leads, prospects, and customers… all from a single interface!
Here at NeuraFlash, the benefits of adopting Slack are clear:
-With Slack, collaboration is transparent. Having a central place for the whole team to share updates makes it easy for us to keep the right people in the loop!
-We now have real-time communication which means that our teams can adapt to any situation that might spring up and act swiftly to tackle different subject matters.
-The Slack platform has enabled cross-team communications, so that we can better meet our customers’ needs.
-We are building stronger, more aligned relationships with our partners through Slack!
What does the Slack acquisition mean for the future of Contact Centers?
Slack is designed to work with your homegrown solutions and processes. You are able to customize the integrated apps to your liking and make them work for you. With the help of the Workflow Builder and Slack’s APIs, call center tasks will be carried out even more effectively and efficiently across the Salesforce platform. The workflow builder and Slack’s APIs allows for customer service representatives to better organize tasks and take care of tasks that might seem mundane so that they can focus more of their efforts on other customer inquiries.
How can NeuraFlash help guide you in the right direction?
The possibilities with Slack are endless! Let NeuraFlash help guide you to make the most out of your new methods of communicating with your peers and partners in this digital era. As a leading AI and Summit ISV consulting partner for Salesforce, we understand the complexity behind these technologies. We are Contact Center experts and know the Salesforce ecosystem, and we understand that your customers’ satisfaction is your number one priority. Contact us today for more information on how we can help! Send us any burning questions you may have about Slack and what the Salesforce acquisition could mean for your business needs.