Service Transformation with AI & Einstein
Go beyond basic reporting and leverage custom dashboards tailored to your contact center KPIs. Integrate external data sources into one dashboard, employ powerful visualization, and uncover trends.
Visibility into important information necessary to understanding Call Center performance
Detailed insights to monitor and enhance design flows and processes to improve engagements
Allows you to predict outcomes:
What Has Happened? Why Did It Happen? What Has Changed Over Time? What is Likely to Happen? What Can I Do To Improve?