Empower Customers and Agents with Self Service & Agent assist
Automation can assist in reducing average handle time of cases and providing agents the ability to be more productive throughout the work day.
Intelligent design, routing & best practices from a best in class team
Omni-Channel based routing can help ensure your customer issues are triaged to the appropriate service agents based on queue capacity or skill based routing.
In a mobile first world, provide all channels for your customers
In today’s call centers cases are coming in from various channels making them difficult to sort and prioritize. Neuraflash can help to manage the various work streams and ensure your customers are prioritized to receive the service they deserve.
CTI leveraging Cisco, Twilio, and/or New Voice Media
CTI can help bridge the gap between inbound calls and Service Cloud. Screen pops directly in the Service Cloud Console will ensure agents are not toggling between multiple systems or screens