Salesforce Service Cloud Implementation

Provide Exceptional Customer Care

NeuraFlash is passionate about exceptional Customer Service. Our team delivers impactful customer service solutions for the enterprise across the digital channels, contact center, and CRM. Our portfolio of Salesforce Service Cloud implementation services leverage our experience and history of automation and keen focus on intuitive designs for customers and employees.

Transform Service Cloud® into a
Smarter and Faster Platform

NeuraFlash transforms your contact center with intelligent solutions powered by Service Cloud Einstein® for your most critical business objectives, while providing extraordinary experiences for your agents and customers. We are committed to helping you get the most out of your Salesforce Service Cloud implementation.

Service Cloud
Einstein®

Service Cloud Einstein® is the world’s most powerful Customer Service Platform. Close your cases faster, offer true omni-channel experiences across the different digital channels and provide personalized and predictive experiences. Our innovative approach guarantees maximum value from your Service Cloud implementation.

Automated Customer
Service

Whether using a Community Portal, Conversational ChatBot, Email Classification or Agent Automation with knowledge powered by A.I. and PredictionIO (Einstein®), NeuraFlash can help you deliver the most effective self-service possible.

Live Agent® and
LiveMessage®

Customer experience and ROI benefits from Web Chat and Messaging solutions can be substantial when implemented with the right design and adoption strategy. Maximize the potential of these channels including Intelligent Web Chat with Live Agent®, 2-way SMS with LiveMessage® and Mobile Messaging.

Omni-Channel and Routing

Efficiency in the contact center starts with an intelligent routing strategy. Our team has designed and implemented complex routing strategies across all major channels including voice and CTI platforms (including Talkdesk, New Voice Media, Cisco, Genesys etc). and with Salesforce omni-channel, improving the productivity of agent teams, and the experience for customers.

Deliver the service your customers deserve and
the results your company expects.