What We Do - Salesforce Solutions

Workforce Engagement

Unify your service planning, process, and people with Service Cloud Workforce Engagement.
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Workforce Engagement
Deliver exceptional customer service backed by Workforce Engagement
Use machine learning to stay ahead of business shifts and customer trends by having visibility into day-to-day dynamic forecasting that is built to scale Use machine learning to stay ahead of business shifts and customer trends by having visibility into day-to-day dynamic forecasting that is built to scale all while using your unique data, all while using your unique data.
Future-proof your contact center with workforce management tools designed for real-time flexibility
Intelligently forecast demand
Use machine learning to stay ahead of business shifts and customer trends by having visibility into day-to-day dynamic forecasting that is built to scale all while using your unique data.
​​Plan for any scenario
Curate insights to optimize across all channels, driving improved customer satisfaction as you balance staffing needs by leveraging the right agent, with the right resources, at the right time for your customers.
Empower agents with personalized training
Business leaders can now deliver myTrailhead learning modules directly to your agents in the console, giving you visibility into agent skill gaps and long-term performances of your staff.
Deliver a modern, unified experience
Let your customers connect and integrate all systems and tools with MuleSoft. Get rid of manual spreadsheets, analyze and plan with AI, and have a full view of your customer.
Fix operational complexities
Workforce Engagement empowers you to support the different channels your customers leverage to communicate with you.
COVID-19 impact
Contact centers are still dealing with a huge surge in the volume of questions during another year of unprecedented events.
Work-from-anywhere world
Leaders like you can better manage staffing resources in this new, work-from-anywhere environment.
Future-proof your contact center with workforce management tools designed for real-time flexibility
Future-proof your contact center
Intelligently forecast demand
Use machine learning to stay ahead of business shifts and customer trends by having visibility into day-to-day dynamic forecasting that is built to scale all while using your unique data.
​​Plan for any scenario
Curate insights to optimize across all channels, driving improved customer satisfaction as you balance staffing needs by leveraging the right agent, with the right resources, at the right time for your customers.
Empower agents with personalized training
Business leaders can now deliver myTrailhead learning modules directly to your agents in the console, giving you visibility into agent skill gaps and long-term performances of your staff.
Deliver a modern, unified experience
Let your customers connect and integrate all systems and tools with MuleSoft. Get rid of manual spreadsheets, analyze and plan with AI, and have a full view of your customer.
Why Now?
Fix operational complexities
Workforce Engagement empowers you to support the different channels your customers leverage to communicate with you.
COVID-19 impact
Contact centers are still dealing with a huge surge in the volume of questions during another year of unprecedented events.
Work-from-anywhere world
Leaders like you can better manage staffing resources in this new, work-from-anywhere environment.
Custom solutions to fit the voyage you’re on today
No matter where you’re at in your journey today, we can help you select, implement and customize the Workforce Engagement solution that best suits your needs.
Looking for a solution that will help you forecast more intelligently?

Workforce Engagement allows you to do so while remaining connected with your Salesforce instance and the data that drives your business.

Migrating to the Cloud?

At NeuraFlash, we are experts when it comes to cloud-based solutions and migrations.We have great experience in digitally transforming businesses to help them be effective & efficient. In summary, Workforce Engagement helps you to more easily make data-based decisions.

Need better visibility into your workforce?

Workforce Engagement makes it easy to view workforce performance and make decisions based on that data. As an outcome-based company, we are here to support you!

NeuraFlash & Workforce Engagement
At NeuraFlash we have 40+ years of experience in Contact Center Workforce Engagement, 20+ Contact Center Customers who are already utilizing Workforce Engagement platforms.
Check out this video to see how Workforce
Engagement could work for you.
Services to propel you forward
Don't know where to start?
We help you to build strategic roadmap for your organization.
Advisory Services
Change can be hard, but preparing your organization doesn't have to be! Our experts are ready to help.
Change Management
Want your solution to have a long lasting impact? Let us help you take your journey onward.
Managed Services
Ready to get started on your Workforce Engagement solution?
Reach Out Today!
Workforce Engagement