Salesforce Solutions for Hospitality

Build long-term relationships with every guest

Loyalty is your key to success

Hospitality companies face a challenging business climate each and every day. The biggest challenge of all is how to attract repeat customers and create loyalty. One major luxury hotel brand estimates that the lifetime value of a loyal guest at over $100,000.

Driving customer loyalty is paramount to success, as it is far less expensive to attract repeat customers than to bring in brand new. To do so, companies in the hospitality and travel sector are looking for ways to offer better experiences, improved services, expanded property and product offerings, and to improve amenities and rewards programs. Above all, improving customer service experiences is proven to provide the largest impact.

Service begins before check-in

Gain customer loyalty at every stage of the guest life cycle with great customer service. Hotels that struggle to deliver engaging guest experiences need to move beyond property amenities and focus on creating relationships.

Brands that pride themselves on engaging customers and exceeding expectations have invested in technology platforms that do more than simply store customer profiles. The best hotel CRM software enables increased personalization and facilitates analysis of customer insights. The Salesforce Success Platform is a perfect fit for the travel and hospitality industry.

Begin your journey with NeuraFlash’s hospitality solutions for Salesforce

CRM for Hotels

Salesforce is the leading CRM platform enabling great customer service experiences. Field and contact center employees using Salesforce and Salesforce1 mobile are well equipped to engage with your guests. Whether creating reservations, providing the “next best recommended action” or finding information on a recent stay, NeuraFlash’s customized CRM solutions for Salesforce will enhance the Agent’s capabilities.

Engage with guests on their channel of choice

NeuraFlash leverages Salesforce Platforms to create personalized customer experiences across all digital channels. Whether it’s a Conversational Chatbot, Live Agent® for Web Chat, Messaging capabilities with LiveMessage including SMS or Facebook Messenger, or a perfectly designed Community site for your guests to find information and collaborate, NeuraFlash will skillfully implement the channel, help drive adoption, and ensure success.